Exchanges / Refunds
We can consider exchanges / refunds on undamaged items if they are not suitable for you.

Firstly contact us to inform us why you would like to return an item, if you would like an exchange please tell us what item you would like as we will need to calculate a postal value to cover the additional postage cost of sending the exchanged item out to you.

The items MUST be returned in an unworn / unused condition, with all tags still attached in its original packaging. We also ask that they are returned via a Record mail service as we cannot be held responsible for any items lost in the post. With an exchange please remember to include payment for the additional postage costs on the new item you would like.

Once we have received the return and checked it is unworn and undamaged we will process your refund. With regards to exchanges, once payment for postage has clearer your new item will be dispatched to you. Please allow at least 7 working days for us to process your request.

Cancellations
Please note that all cancellations are subject to a £1.00 cancellation charge, this is to cover the cost we incur from our Credit Card processing Company (WorldPay) and will be deducted from the refund.

You can cancel your order any time within 7 days after the day of receiving your goods for any reason. Simply contact us at info@dizzypink.com stating your order number (printed on your invoice). You must obtain a Cancellation Reference that should be quoted when returning goods to us.

In the case of an order that has already been shipped, you will be responsible for all postal charges involved in sending the goods back to us. No refunds will be given unless the goods are returned in an unworn / unused condition, with all tags still attached in its original packaging.

Wrap the goods securely in its original gift packaging and send the package to:

Dizzy Pink, 
27 Coronation Avenue, 
Sandiacre, 
Nottingham. 
NG10 5EW.

For your protection we recommend that you use a Recorded Delivery service. We cannot issue refunds for goods that fail to reach us. Please note that you will be responsible for the cost of returning the goods to us. 

If a refund is required the amount will be refunded as a credit on your credit/debit card within 30 days of cancellation. This refund will be for goods ONLY, postage costs will not be refunded if the goods have already been shipped to you.

Item Colours
Whilst every effort has been made to show colours accurately, different monitors may show the colours slightly differently. If you are unhappy with the colour of your item you must contact us within 7 days of receiving your goods. Please see our cancellations section for further information.

Item Sizes
To help you gauge the size of the items we offer, we put the size of the item after its description. The abbreviations used are as follows:

(H) = Height
(W) = Width
(D) = Depth
(L) = Length